Privacy Policy

At Khalandulla, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights in relation to it.

1. Information we collect

When you place an order or create an account, we collect the following information:

• Name and contact details (email address, phone number)
• Delivery address
• Payment information (processed securely by our payment provider — we do not store card details)
• Order history and browsing behaviour on our site

2. How we use your information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmation and shipping updates
• Respond to customer service enquiries
• Improve our website and product offering
• Send marketing communications (only where you have opted in)

3. Sharing your information

We do not sell, exchange, or rent your personal information to third parties. We share data only with trusted service providers who assist in operating our store (such as payment processors and delivery carriers), under strict confidentiality agreements.

4. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content. You can disable cookies in your browser settings, though this may affect certain site functionality.

5. Your rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us at khalandulla@gmail.com.

6. Data retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Contact

For any privacy-related queries, please contact us at khalandulla@gmail.com.

Last updated: June 2026